5 Tips to Get the Most Out Of Your Customer Service Automation It’s like having your best manager in every agent’s earbud at all times, suggesting what to say next. It increases efficiency, consistency, and reduces hold times and transfers. Before you know it, you’ll start to celebrate the growing number of customer conversations, instead …
Customer Service Automation 5 Steps to Making it Work Read More »
How You Can Get The Most Out Of Sentiment Analysis Aspect-based analysis identifies the sentiment toward a specific aspect of a product, service, or topic. This technique categorizes data by aspect and determines the sentiment attributed to each. It is usually applied for analyzing customer feedback, targeting product improvement, and identifying the strengths and weaknesses …
Sentiment Analysis: Predicting Whether A Tweet Is About A Disaster by Kurtis Pykes Read More »
Ambiguity resolution is one of the frequently identified requirements for semantic analysis in NLP as the meaning of a word in natural language may vary as per its usage in sentences and the context of the text. Semantic analysis is a branch of general linguistics which is the process of understanding the meaning of the …
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